Customer Service

Check your items in the shopping cart as you browse BossConn Store and proceed to the checkout.
Once you've provided the delivery address, and chosen a shipping method, the costs will be calculated and shown on screen.
You don't need to complete the order just yet, as there are still a few more details that need to be entered before the order is finalised.
2. Where will my order be sent from?
ship out from ShenZhen, China.
3. When should my order arrive?
Usually, from the day your order released, you can expect to get the products in around 5 - 15 business days.
We also offer an express shipping option during the checkout process for some orders. Our shipping partners advertise express delivery in 3 - 7 business days, such as UPS, DHL, Fedex, etc.
It's important to note that in some countries, you may need to allow an additional 4 - 5 days for your local customs.
4. Who will deliver my order?
Mostly we will ship via China Post to all country of the world.
Maybe we will ship via International E Po (Shipping Tool of eBay), such as USA, England, Australia, HongKong, etc.
We rely on a network of external shipping partners around the world including the long-haul capabilities of UPS, FedEx, DHL, as well as the distribution expertise of local postal services including USPS to get your order to your doorstep as soon as possible.
For some reason, tracking is not always available. If your order is being sent by a trackable service, these details will be included on the shipping email we send you, and also on your orders page http://www.b2clink.com/sales/guest/form/
5. Where can BossConn deliver to?
Our shipping partners deliver to all corners of the globe.
6. What if my order is later than expected?
If your order hasn't reached you within 15 business days, the best first step is to contact your local post office in case they are holding the package for you. You'd be surprised how often this is the case!
If you feel that your order is taking much longer than it should, you've allowed a reasonable time for your local customs to peek at your awesome new stuff, and your local post office was not able to help, contact us and we'll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.
7. A tracking number was received, but tracking information is unavailable.
When an order is shipped using a trackable service, tracking information for deliveries will generally be available within 1-3 days, however sometimes it may take a shipping partner a little longer.
If tracking information has not appeared after 5 business days, please contact us.
8. The tracking information hasn't been updated. Is the order stuck?
A number of shipping partners update tracking information when a package is received at each stage of the delivery path.
Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.
9. What about customs?
As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, BossConn company may not know the details of additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country.
It is recommended that you investigate the relevant local laws in your country.
What to do if you are charged duty or customs taxes-
1 - Please pay the requested amount, if you're able.
2 - Take a photo of the receipt, clearly showing the amount, and that it has been paid.
3 - Send us that picture together with your order number in a new support request.
Once we have received all of the above information, we'll get back to you within a day or two.
We're sorry that this happened, and we don't like it either - but we're always here to make things right for you. 
10. Can I ask to ship to someone elss with a different address?
Absolutely! The 'billing' address must be your own, however you can choose a different 'delivery' address.
We don't include any invoices or payment information in the packages, but elements of the packaging may reveal the goodies inside.
Please note, because we email your payment confirmation and receipt it's also a good idea to use your own email address, to keep your secret.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@bossconn.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

2. shipping charge about returned need to pay by customer side. 
3. BossConn Store provides “Longer Protection” service for any product, you may ask for replacing up to 15 days after order completion. But also you can ask for fully refund before shipping out.
4. You can ask for a full refund if you have paid for a product but you didn't get the product within 60 days.
5. For any returned goods, you need keep the packing well, unless you have to open the packing to use. 
6. For returned goods, you can't make permanent mark on it, you can paste a remark label, etc.
7. You can't return the goods if you don't understand product function, then damaged by human.
8. You can't return the goods for test and aging our product on your side.
9. BossConn don't accept returned goods without good packing.

2. shipping charge about returned need to pay by customer side. 
3. BossConn Store provides “Longer Protection” service for any product, you may ask for replacing up to 15 days after order completion. But also you can ask for fully refund before shipping out.
4. You can ask for a full refund if you have paid for a product but you didn't get the product within 60 days.
5. For any returned goods, you need keep the packing well, unless you have to open the packing to use. 
6. For returned goods, you can't make permanent mark on it, you can paste a remark label, etc.
7. You can't return the goods if you don't understand product function, then damaged by human.
8. You can't return the goods for test and aging our product on your side.
9. BossConn don't accept returned goods without good packing.

• Visa
• MasterCard
• Paypal
• Wire Transfer
Please note that most card transactions will require 3D Secure. Please contact your bank to set this up if required.
All prices presented throughout our online store are USD.
Payment can be made by any method specified on our website. We will take all reasonable precautions, in so far as in our power to do so, to keep the details of your order and payment secure but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
As BossConn Store does not charge Chinese taxes on any US and International orders, these orders may be subject to import duties and taxes, which are charged once your package reaches your country. If you do incur these additional charges, you might be presented with an invoice for which you are responsible. For more information regarding your country's custom policies, please contact your local customs office.
Occasionally, BossConn Store offers special promotions which can be redeemed using a coupon code. This coupon code is usually given to you, the customer, via email if you are registered to receive BossConn Newsletters. If you have a coupon code from BossConn Store, please enter the coupon code towards the bottom of the checkout page in the Coupon Code Field.

Check Order Status
It's easy to check the status of your order! Just visit online My Account and sign in with your email address and password to get a summary of any orders placed online. You'll see your order#, the date the order was placed, the status of the order, order total, and "shipping to". If you placed your order over the phone or via mail/fax, you can check your order status by contacting one of our customer services specialists at 86 (755) 2792-1009 or emailing Customer Support.
Order status messages

Commonly used order statuses include:
• Penging- We've received your order. If it showing a pending status you may still have the ability to change or cancel the order
• Processing - Your items have already been prepared for shipment and cannot be changed by our customer service department. We'll send you an email when your item(s) have shipped.
• Shipped - We've shipped your order using the shipping method you selected. You can track your shipment from online My Orders
Cancel Items or Order
Please contact a customer service specialist at 86 (755) 2729-1009 to discuss your request*.
If you are unable to cancel item(s) online and need to make a return, please review the Returns & Refunds section of online Help.
*To expedite this request please include your Purchase Order Number, Customer Number, Name, and/or Billing address.

Track Shipments
As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the carrier's name and a tracking number, if available. You can also view this information by signing in online to My Orders. If you ordered multiple items, you may receive separate shipments emails and tracking numbers.
Click the tracking number to view the status of your package on the carrier's website. Tracking information may not be immediately available. The China Post Service and other carriers may not provide tracking information.
To receive a tracking number or shipment status on orders placed over the phone, please call a customer service specialist at 86 (755) 2792-1009 or email Customer Support.

Invoices
A paper invoice will be mailed to you via China Postal Service after your order has completely shipped. If you paid via Credit Card, Check or Wire Transfer, the invoice will be marked as $0.00 due. If you paid via Purchase Order, this invoice will show the total dollar amount that needs to be submitted.

• To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”.
• To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Change Billing Address”, “Change Shipping Address Address”, then "Edit address" >> "Save Address"
• To subscribe or unsubscribe to the BossConn newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe.